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Client Service Agreement

Last updated: 8 August 2026 · Atlas Scales, operated by Atlant Ecom LLC

This is our standard agreement, published so you can read every term before you speak to us. Deal-specific details — fees, dates, target titles, territories and the arbitration seat — live in your signed agreement and in Exhibit A. Where the two differ, the signed version governs.

1. What we do

We build and run your outbound engine.

We buy and warm domains. We build inboxes. We set up SPF, DKIM and DMARC. We build your prospect list. We write the copy. We set up the CRM. We watch replies. We meet you once a week.

The setup is yours. Domains, inboxes, software, data tools, CRM and ad spend go in your name and on your card. We set it up. You own it. You pay for it.

Anything not listed here is extra. Extra work needs a written add-on.

2. Timeline

Work starts when payment clears. Not before.

  • Days 1–5: domains, DNS, inboxes
  • Days 5–10: list and copy
  • Days 5–14: warm-up. Fourteen days. We will not cut it short.
  • Day 10: you get the list and copy to approve
  • Days 14–22: launch

If you are late to approve, the dates move. One day for one day. Automatic.

3. What counts as a lead

A Qualified Lead is someone who:

  1. Holds a title listed in Exhibit A, and
  2. Replies with real interest. They ask for pricing. They ask for details. They ask for a catalogue or data sheet. They give a time. They book a call.

Never counts: unsubscribes, “not interested”, auto-replies, bounces, wrong numbers.

We count from the CRM and the reply records. We act in good faith. Our count stands. You cannot argue a lead on grounds that are not in Exhibit A.

Log every call outcome in the CRM within 24 hours. Miss that, and the lead counts.

4. What you do

  1. Approve the list and copy within 2 business days.
  2. Answer hot replies within 60 seconds in business hours.
  3. Work good leads within 24 business hours.
  4. Show up to the calls we book, and to our weekly call.
  5. Log everything in the CRM.
  6. Record your sales calls. Upload them weekly.
  7. Keep your offer, pricing and target market steady.
  8. Send your do-not-contact list before launch.
  9. Tell us the truth about your product, your pricing, and the rules you must follow.

5. The guarantee

We guarantee 100 Qualified Leads within 14 days of launch.

Miss it, and if you held up your side, we refund your fee and pay you the agreed amount.

Claim it in writing within 7 days of the sprint ending. Late claims die. We get 10 days to close the gap first.

The guarantee dies if you fail Section 4 in a way that really hurts our work — alone or added up. Examples: you do not approve assets, you keep missing calls, you keep ignoring leads.

It also dies if you leave early or change your offer mid-sprint. And your market must hold at least 15,000 real prospects. If it does not, the guarantee never applied.

6. What we do not promise

We deliver leads. Not sales.

No revenue promise. No ROAS promise. No close-rate promise. No promise that anyone buys.

Closing is your team, your brand, your pricing, your product. That part is yours.

7. Money

Fees and dates are as we agree before we start. Nothing starts until funds clear. Fees are non-refundable except under Section 5.

Setup and vendor costs are yours. Pay those vendors direct. We never front them.

We pause the work until you pay.

Bring money disputes to Section 12, not your bank. File a chargeback and lose, and you pay our costs.

8. Who owns what

Yours: the setup, your prospect lists, and the campaigns and copy built for you.

Ours: our playbooks, templates, frameworks, workflows, scraping methods, prompts and CRM snapshots. We use them with other clients too. That is the business.

Your right to use our systems ends the day this deal ends.

9. Data and the law

We follow spam and data laws in the places listed in Exhibit A. We honour every unsubscribe.

You control the data. We process it.

You confirm your lists were gathered legally, your privacy policy is live, and your SMS opt-in and A2P setup are valid.

You cover us against any claim, fine or carrier action that comes from your data, your compliance setup, or your changes to our messaging. That does not apply where we caused it by gross negligence or wilful misconduct.

10. Quiet and hands off

Neither side shares the other’s private information. During the deal and for 3 years after.

You will not hire anyone on our team who worked your account. During the deal and for 12 months after.

We work with other clients, including in your field. Exclusivity needs a signed add-on.

11. Ending it

End a recurring term with 30 days’ written notice before the next billing date.

You cannot quit the first sprint early for convenience. Quit early and you lose the guarantee and get no refund.

Either side may end this for a serious breach on 10 days’ notice, if it is not fixed.

We may end this at once, with no refund, if you abuse our team or make the work impossible. We work with professionals only.

You get 2 rounds of edits per asset.

12. Limits and disputes

Neither side pays for indirect, special or knock-on losses. No lost profit. No lost revenue.

Except for Section 5, all we can owe you is what you paid us in the 3 months before the claim.

The laws of the United States apply. Disputes go to binding arbitration, seated in the city named in your signed agreement. One arbitrator. No class actions.

13. The rest

We are contractors. Not partners.

This document and Exhibit A are the whole deal. Nothing said on a sales call counts unless it is written here.

Changes must be written and signed. If a court strikes one part, the rest stands. Neither side is liable for platform bans, carrier blocks or outages.

Sections 6, 8, 9, 10 and 12 live on after this ends.

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